GITES DU CABARDES
HOUSE RULES AND TERMS AND CONDITIONS 2023/2024
OVERVIEW: Look, we hate having to lay out rules as much as you hate having to follow them. We’ve identified the things that are REALLY important to us, this will all help towards us being great hosts for you.
Don’t worry, it’s just basically good sense – please read right up until the end, it will take you 2 minutes!!!!!!
NO UNREGISTERED GUESTS without prior approval (and max 14 persons per booking whatever… that includes adults, children and babies) and no under 18’s without their parents (sorry its the law)
SMOKERS; please smoke outside and please be courteous and clean up your butts/ash.
QUIET HOURS: We prefer to keep it to a dull roar after 10 pm, after all you gotta sleep some time. It’s a really quiet neighbourhood which is appreciated by most of our guests. No loud voices, music, kids or parents shrieking – keeping the neighbours up is not cool and you wouldn’t do it in your own home.
DOGS: Please do not instant book if you plan on bringing your dog. We may not accept your pet if other guests have specifically asked for a pet free rental. Also no dogs to be left on their own under any circumstances in the accommodation.
PLUMBING : toilet paper costs around 50 centimes/roll… a plumber will cost you 200 euros… just warning you.
BREAKAGE : If you break a plate or a glass, just let us know…. Please don’t replace any crockery, otherwise nothing matches and it looks like everything has come from the local charity shop. Crockery is Guy Degrenne Modulo (look up prices should you break, crack or chip a plate).
If an appliance stops working (and they do just stop on their own) let us know straight away so we can replace on the spot.
LINEN; please do not wash any of our linen, we have special stain removers in case of spills.
WINTER LETS: unfortunately we have had guests who don’t mind heating empty accommodation when someone else pays. So because of those few, we prefer to keep rent down and charge extra for electricity (from October to May). Meter read on arrival and departure (costs no more than if you were at home).
GARDEN AND POOL : the pool is open from 9 am to 9 pm in high summer and until 7.30 pm at other times. By agreeing to the present home rules, you are agreeing to read and respect the pool rules (found in the hall on your arrival). No reimbursement will be given should we have to close the pool during the duration of your stay. Also if you use the barbeques, please clean them after use.
DEPARTURE AND CLEANING: here’s the tricky one…basically if you leave the place as you found it, that’s fine with us… it will probably take you around 2 hours!!
We are not a hotel so not hotel prices, plus we do not stick a cleaning fee on top of what you’ve paid (unlike a lot of places), so please, please please do the following at least!!
Strip the beds, put sheets and towels in two different piles.
Empty the bins (recycling and rubbish on the on the road by the fig tree and glass by the tennis courts)
If you’ve used the oven, make sure it’s clean, empty the dishwasher, empty the fridge (only leave food which is unopened, otherwise chuck it out).
Sponge over kitchen area and bathroom.
Vaccuum over the floor if its very dirty.
Detergents under the sink and vacuum in the garage
If you don’t want to do the minimum… which I can understand…. you can pay us for a full clean (50€) otherwise if the place is left dirty, the appropriate amount will be taken off your deposit (we’ll ask a professional cleaner for a quote).
ASK IF YOU HAVE A QUESTION OR ISSUES: The key is, we’re almost always here, just ask if you need something or want to know something. We appreciate the opportunity to make things more comfortable for you. If we aren’t here, just text. We’ll point you in the right direction.
**Whew! Let’s do something more fun now. 🙂
TERMS AND CONDITIONS
Article 1 – length of stay: you have signed the present contract for a set period and are unable to stay in the accommodation after the set departure date.
Article 2 – booking completion: a deposit of at least 30% of the hire charge is required before a booking can be accepted. This should be made by cheque, credit card or Paypal and will be refunded if the accommodation is not available. Booking is confirmed on receipt of your completed booking form and deposit.
Article 3 – cancellation: IF YOU HAVE TO CANCEL YOUR BOOKING, PLEASE EMAIL OR PHONE US IMMEDIATELY. Cancellation before your arrival: we will keep your deposit. If we are able to re-let the property, we will return your deposit.
If the cancellation is less than 30 days before your arrival date and we fail to re-let the property, your deposit will be forfeited and you will be liable for the balance of the rent.
Article 4 – late arrival: If you are arriving after the arranged date, please inform us. If we are not informed of your late arrival and you do not arrive within 24 hours of the arrival date, we will offer accommodation to other customers and keep your deposit.
If you leave before the agreed departure date no refund will be given
Article 5 – arrival departure: bookings are from Saturday to Saturday in the high season, unless agreed otherwise. The accommodation is available as of 1600 hours on the day of arrival and must be vacated by 1200 hours on the day of departure.
Article 6 – balance payment: TO BE PAID ON ARRIVAL. WE CAN ONLY ACCEPT CASH OR CHEQUES DRAWN ON A FRENCH ACCOUNT – CREDIT CARDS NOT ACCEPTED.
Article 7 – deposit: A BREAKAGE DEPOSIT OF 150 EUROS IS REQUIRED ON ARRIVAL. THIS CAN BE PAID IN EITHER CASH OR BY CHEQUE EUROS, STERLING OR YOUR CURRENCY. This will be returned to you on your departure after the property has been checked.
Article 8 – breakage and liability: your accommodation has a list of all equipment. Should anything be missing from this list please inform us within 24 hours. You are responsible for leaving the property in a clean and tidy condition. The property will be checked when you vacate and if any cleaning is required or damage caused a suitable sum will be deducted from your deposit.
Article 9 – capacity: the accommodation cannot be sub-let and cannot be occupied by more people than is stated on the booking form.
Article 10 – pets: we can only accept pets after prior approval.
Article 11 – insurance: YOU ARE RESPONSIBLE FOR ALL DAMAGE AND MAY EXTEND YOUR EXISTING POLICIES TO COVER YOUR STAY.
Article 12 – electricity: METERED FROM AUTUMN TO SPRING AT COST PRICE (WHEN HEATING IS USED), IS PAID FOR ON DEPARTURE.
Article 13 – taxe de séjour: this local tax is due with the balance payment on arrival. 2023 rate: 1.10 euro/night/pers (children under 18 are free).
Article 14 – understanding of the contract: bookings are offered on the sole understanding that these conditions of hire and general information have been read, are agreed and the information you have given on the booking form is correct.
Article 15 – the website photos are not contractual: we may have moved furniture around between the three gites since the photos on the website were taken.